Complaints spiraling out of control, or taking too long to resolve?
Swift Complaint Handling
Turn Complaints into Insights
Address customer complaints swiftly with an end-to-end process
1
Plan
- Set clear objectives for resolving complaints
- Plan strategies to address various types of complaints
- Establish timelines and responsibilities for each step
2
Capture customer complaints
- Capture detailed information about each complaint
- Attach associated documents for record keeping and audit purposes
- Collect data from customers and suppliers from multiple sources (email, website form, etc.)
3
Take action
- Assign tasks and track progress in real time
- Categorize complaints by type and severity
- Connect complaints to nonconformance reports to generate corrective and preventive actions
4
Report and Analyze
- Generate customizable reports to track key metrics such as throughput, lead-times and number of open tickets
- Conduct in-depth analysis to identify recurring issues and patterns
- Gain valuable insights to optimize your complaint handling process
5
Close the loop
- Confirm that customer complaints have been resolved
- Ensure preventive measures are in place to mitigate future complaints
- Maintain compliance with industry regulations and standards
Grievances to growth: turning complaints into a competitive edge
Accelerate Complaint Resolution Times
Resolve complaints swiftly, with an automated process that keeps the right people in the loop with email notifications, automated task assignments, and reminders.
Drive Continuous Improvement with Root Cause Analysis
Consolidate complaint data to identify common issues and patterns quickly. Integrate with CAPA to accelerate action planning and manage improvement projects.
Ensure Compliance and Cost Efficiency
Avoid fines and regulatory repercussions by handling complaints efficiently. Cut down on Cost of Poor Quality (COPQ) by addressing complaints swiftly and thoroughly.
Enhance Brand Loyalty and Customer Delight
Spread the Voice of the Customer (VoC) across your organization by integrating with other modules. Build your brand reputation by transforming complaints into insights.
30%
faster complaint resolution
Seamlessly integrate with other TenForce modules to unify your EHSQ processes
Audits & Observations
Incident Management
LoTo
Permit to Work
Management of Change
Shift Management
Risk Management
Competence management
Quality management
Contractor Management
SAFETY DATASHEETS
MECHANICAL INTEGRITY
Document control
Complaint Handling
Environmental Management
CAPA
Environmental reporting
Compliance calendar
Dive deeper into this topic
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