Complaints spiraling out of control, or taking too long to resolve?
Swift Complaint Handling
Turn Complaints into Insights
Address customer complaints swiftly with an end-to-end process
1
Plan
- Set clear objectives for resolving complaints
- Plan strategies to address various types of complaints
- Establish timelines and responsibilities for each step
2
Capture customer complaints
- Capture detailed information about each complaint
- Attach associated documents for record keeping and audit purposes
- Collect data from customers and suppliers from multiple sources (email, website form, etc.)
3
Take action
- Assign tasks and track progress in real time
- Categorize complaints by type and severity
- Connect complaints to nonconformance reports to generate corrective and preventive actions
4
Report and Analyze
- Generate customizable reports to track key metrics such as throughput, lead-times and number of open tickets
- Conduct in-depth analysis to identify recurring issues and patterns
- Gain valuable insights to optimize your complaint handling process
5
Close the loop
- Confirm that customer complaints have been resolved
- Ensure preventive measures are in place to mitigate future complaints
- Maintain compliance with industry regulations and standards
Grievances to growth: turning complaints into a competitive edge
Accelerate Complaint Resolution Times
Resolve complaints swiftly, with an automated process that keeps the right people in the loop with email notifications, automated task assignments, and reminders.
Drive Continuous Improvement with Root Cause Analysis
Consolidate complaint data to identify common issues and patterns quickly. Integrate with CAPA to accelerate action planning and manage improvement projects.
Ensure Compliance and Cost Efficiency
Avoid fines and regulatory repercussions by handling complaints efficiently. Cut down on Cost of Poor Quality (COPQ) by addressing complaints swiftly and thoroughly.
Enhance Brand Loyalty and Customer Delight
Spread the Voice of the Customer (VoC) across your organization by integrating with other modules. Build your brand reputation by transforming complaints into insights.
30%
faster complaint resolution
Seamlessly integrate with other TenForce modules to unify your EHSQ processes
Audit & Inspections
Incident Management
LoTo
Permit to Work
Management of Change
Shift Management
Risk Management
Competence management
Quality management
Contractor Management
SAFETY DATASHEETS
MECHANICAL INTEGRITY
Document control
Complaint Handling
Environmental Management
CAPA
Environmental reporting
Compliance calendar
Dive deeper into this topic
TenForce Introduces AI Assistants Embedded in Daily EHS workflows
Human-in-command AI helps EHS teams strengthen incident follow-up and permit risk assessment, without slowing work down or taking control away.
Leuven, Belgium, Houston, Texas — TenForce, part of Elisa Industriq, has launched two AI Assistants embedded directly into its EHSQ platform: an AI Assistant for Incident Management and an AI Assistant for Permit to Work. Purpose-built for high-risk and regulated industries , these assistants support EHS and operations teams at the moments when decisions matter most, after incidents and before high-risk work begins.…
AI Assistant for Incident Management: A Better Starting Point for Your CAPA Plan
Meet our AI Assistant for Incident Management. It supports stronger corrective and preventive action (CAPA) planning by suggesting relevant follow-up actions based on incident context and past learnings, all directly inside your existing workflow.
Incident follow-up quality shouldn’t depend on who happens to be handling the case that day. Yet in reality, it often does. Time pressure, workload, or varying experience levels can lead to inconsistent action plans.
The TenForce AI Assistant provides a better starting point for corrective and preventive actions.…
AI Assistant for Permit to Work: A Second Pair of Eyes, Built Into Every Permit
Meet our latest AI Assistant for Permit to Work. It brings a second pair of eyes directly into your permit workflow, helping you spot missed hazards and controls while strengthening your risk register in the background. And all without slowing you down.
Permit quality should never depend on who happens to be preparing it that day. Yet even experienced approvers can overlook something when work is repetitive or time is tight.…
AI Assistant per i permessi di lavoro: un secondo livello di controllo, integrato in ogni permesso
Dai un’occhiata al nostro nuovo AI Assistant per i Permessi di Lavoro. Porta un vero e proprio “doppio parere” direttamente nel workflow dei permessi, aiutandoti a individuare pericoli e misure di controllo mancanti, rafforzando nel mentre il tuo registro dei rischi. Il tutto senza rallentare le attività operative.
La qualità di un permesso non dovrebbe mai dipendere da chi lo sta preparando in quel momento. Eppure, anche i responsabili più esperti possono trascurare qualcosa, soprattutto quando le attività sono ripetitive o i tempi sono ristretti.…
Your peers trust us
Our customers rely on TenForce to foster a proactive safety culture and drive continuous process improvement. The outcome? Increased team efficiency, reduced administrative burden, and significant cost savings due to fewer fines and incident-related downtime.
Book a demo
Curious to see how TenForce can make your workday easier? Book a demo, and we’ll show you what our EHSQ platform can do! One of our in-house experts will guide you through the ins and outs, showing you exactly how TenForce can tackle your challenges, whether it’s managing safety, streamlining compliance, or keeping quality in check.
So, choose a time that works for you, and let’s explore how TenForce fits into your day-to-day.
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